# Securing maintenance know-how | Explicio
https://www.explicio.com/en/areas/production-maintenance/
Last updated: 2026-11-02

> Explicio secures maintenance know-how where it arises: technicians record it at the machine via messenger, Explicio asks follow-up questions and links it to maintenance reports and existing documents. Every answer names its source, including person and time.

# Knowledge management in production and maintenance

## The machine is down. The only person who knows it is on holiday.

Every hour of downtime costs five figures. The decisive trick is in no manual – it is in the head of a technician who will soon retire. Explicio brings this knowledge into your knowledge graph as the first layer.
Explicio secures maintenance know-how where it arises: technicians record it at the machine via messenger, Explicio asks follow-up questions and links it to maintenance reports and existing documents. Every answer names its source, including person and time.
[Request trial access](https://explicio.cloud/registrieren?weg=test) [Request a quote](https://explicio.cloud/registrieren?weg=angebot)

WHAT EXPLICIO DOES HERE

## Knowledge from everyday work — with source and time.

- ✓ Maintenance knowledge by voice & photo: Captured directly at the machine via WhatsApp, Teams or smart glasses.
- ✓ Connectors for reports & measurement series: Automatically links voice notes with maintenance reports, circuit diagrams and sensor measurements.
- ✓ Traceable machine history: Every answer names its exact source (timestamp, photo, measured value) – in 37 languages.

CASE STUDIES · ALL INDUSTRIES

## The same situation in different companies.

[Is knowledge of the old machine's settings lost when staff retire?Implicit knowledge regarding special parameters of older machines is lost through retirement. We show you how to document maintenance and servicing without imposing new processes.Open case →](https://www.explicio.com/en/cases/manufacturing-production-maintenance/) [Is knowledge of the special parameters of your older machines being lost as your experts retire?Capture implicit knowledge regarding special parameters of older machinery. Document maintenance management without the need for typing. Answers to maintenance queries.Open case →](https://www.explicio.com/en/cases/trade-and-vehicle-repair-production-maintenance/) [When the setup expert goes on holiday: Who knows the undocumented parameters?Preserve setup experts' expertise. Avoid losing critical parameters during succession. Capture documentation via voice messages and photos within the existing workflow.Open case →](https://www.explicio.com/en/cases/energy-supply-production-maintenance/) [Who knows the machine’s special parameters when the setup engineer is absent?Setup engineers lose special parameters during handover. Explicio safeguards this lost experiential knowledge through natural capture and clear source attribution.Open case →](https://www.explicio.com/en/cases/health-and-social-care-production-maintenance/) [Who knows the special parameters of the plant when the foreman is on holiday?Secure special parameters and empirical data. Maintenance management without knowledge loss during succession. Documentation that connects.Open case →](https://www.explicio.com/en/cases/professional-and-technical-services-production-maintenance/)
[All case studies →](https://www.explicio.com/en/solutions/#fallbeispiele?saeule=produktion-instandhaltung)

WHAT THIS IS ABOUT

## What the manual says — and what it doesn't.

In the manual
- • Operating manual and maintenance plan
- • Wiring diagram and spare parts list
- • Fault log with dates
- • Manufacturer's inspection intervals

In no manual
- • why line 3 has to run slower on stainless steel
- • how you hear the coming bearing problem
- • which move brings the controller back up after a power cut
- • at which tolerance which supplier struggles

WHAT EXPLICIO DOES NOT DO HERE

## Limits that apply — even when nobody asks.

- ✕ Explicio does not release work on the machine — that stays with the qualified person.
- ✕ Explicio does not control any machine and writes to no controller.
- ✕ Explicio does not assess who caused a fault.
[What Explicio does not evaluate — for works councils and data protection →](https://www.explicio.com/en/works-council/)

TECHNICAL DIAGNOSIS · DEMO WITHOUT A CALL

## Contribute knowledge first. Then decide.

After a short conversation we set up your trial space. Then contribute a voice message or a file from your business — and see where the first knowledge island lies. The 30 days only start after that.
From €99 a month base fee, plus the knowledge brought in — no seats.After the 30 days, everything brought in stays retrievable; new knowledge comes with a plan.
[Request a quote](https://explicio.cloud/registrieren?weg=angebot) [What would it cost us?](https://www.explicio.com/en/pricing/#rechner) [Guide: capture knowledge before retirement →](https://www.explicio.com/en/retirement/)

- **Duration**: 30 days from the first knowledge

- **Cost**: €0

- **Licence**: none — you pay for knowledge, not for seats

- **Data location**: EU cloud on hardware operated by Explicio in Germany; Explicio Box in your own building on request