# Site communication: tacit knowledge for deputies | Explicio https://www.explicio.com/en/cases/construction-onboarding-cover/ Last updated: 2026-11-02 > When oral agreements and subcontractor commitments are not in the site diary, a knowledge gap arises during deputisation. The assistant queries connections that are unclear and provides answers with clear references from the integrated channels. WZ F CASE STUDY · CONSTRUCTION # Who covers site management when oral agreements are missing? Onboarding & deputising The site manager is on holiday. A subcontractor calls, citing an oral agreement to amend the specification that is not in the minutes. The deputy is unaware of the details and must first search to see if this agreement was even approved. This causes time loss and increases the risk of misunderstandings. When oral agreements and subcontractor commitments are not in the site diary, a knowledge gap arises during deputisation. The assistant queries connections that are unclear and provides answers with clear references from the integrated channels. [Request trial access](https://explicio.cloud/registrieren?weg=test) [What would it cost us?](https://www.explicio.com/en/pricing/#rechner) - SITE - DEPUTATION - SITE MANAGEMENT - KNOWLEDGE GAPS WHAT THE LOSS COSTS Searching for undocumented agreements costs hours of search time and leads to duplicate work in clarifications. In the worst case, liability risks arise if incorrect commitments are made due to the absence of the missing person's tacit knowledge. HOW EXPLICIO SOLVES THE PROBLEM AS THE FIRST LAYER ## Capture. Connect. Find. - CAPTURE 01 People The team inputs knowledge via the channel they use anyway, such as a voice message or a photo of the minutes. The assistant understands this content and queries it if a connection to a contract or construction phase is unclear, rather than just storing it. - CONNECT 02 Connectors & measurement data Existing site diaries, emails, and photos are imported as .eml files or folders. The assistant links these documents with the new oral agreements, creating a coherent context that goes beyond simple filing. - GRAPH & OUTPUT 03 Colleagues & systems Colleagues retrieve the linked knowledge via the chat channel. They receive an answer in their language that precisely identifies the source of the information. A reference shows the source, allowing the deputy to verify the statement immediately. SAMPLE DIALOGUE WITH THE EXPLICIO ASSISTANT ## What it sounds like day to day. A typical question from this situation, the assistant's follow-up and the answer with its reference — an example, not a transcript. TEAM MEMBER Has the electrical specialist confirmed the commitment regarding the additional cable routing in Hall 2? FOLLOW-UP · PAIR4 ON THE CPU Do you mean the agreement made on 14 March with the electrical firm Müller? TEAM MEMBER Yes, exactly that one. EXPLICIO ASSISTANT The electrical firm Müller confirmed the commitment on 14 March via a voice message. It was agreed to adjust the cable routing in Hall 2 without changing the schedule. Reference: Voice message, Role: Electrical Specialist, Timestamp: 14.03.2024 10:15 Self-check — loads when visible. ASKED ## What businesses in this industry ask. How can I securely document oral agreements on site without losing too much time? + − You input knowledge via the channel the team uses anyway, such as voice messages or photos. The assistant understands this content and queries it if a connection is unclear, rather than just storing it. What happens if a site manager is on holiday and oral agreements are not in the site diary? + − The deputy can access the tacit knowledge if it has been input via the available channels. The assistant provides answers with references, allowing the origin of the information to be verified. How do I build a knowledge base for site communication that also accounts for oral agreements? + − You integrate existing documents, emails, and media that the assistant understands. By linking them with oral agreements, a coherent body of knowledge is created that goes beyond simple filing. How do I ensure that oral commitments are not overlooked during site management deputisation? + − The assistant identifies recorded contradictions and provides answers with clear sources. This allows the deputy to check whether an oral agreement is documented and approved before it is made. WHAT EXPLICIO DOES NOT DO HERE ## Limits that apply — even when nobody asks. - ✕ Explicio does not grade learning progress or hand out marks. - ✕ Explicio does not compare employees and shows no ranking. - ✕ Explicio does not replace any safety briefing required by law. [What Explicio does not evaluate — for works councils and data protection →](https://www.explicio.com/en/works-council/) MORE IN THIS CONTEXT ## The same question from two directions. MORE FROM CONSTRUCTION - [When site management is absent, knowledge of verbal agreements and client decisions is lost](https://www.explicio.com/en/cases/construction-compliance-qm/) - [Who stands in for site management when the knowledge is only in someone's head?](https://www.explicio.com/en/cases/construction-transformation/) [To the industry page →](https://www.explicio.com/en/solutions/construction/) SAME SITUATION: ONBOARDING & INDUCTION - [Is the know-how of setup technicians lost during shift changes?](https://www.explicio.com/en/cases/manufacturing-onboarding-cover/) - [Is your business losing knowledge when a driver is off sick?](https://www.explicio.com/en/cases/transport-and-logistics-onboarding-cover/) - [Who knows the delivery times and customer preferences when the driver is unavailable?](https://www.explicio.com/en/cases/trade-and-vehicle-repair-onboarding-cover/) [Everything on this area →](https://www.explicio.com/en/areas/onboarding-cover/) TRY IT DIRECTLY · DEMO WITHOUT A CALL ## Does this exact knowledge island exist in your business too? Test this scenario now for 30 days free of charge – one voice message is enough. [Request a quote](https://explicio.cloud/registrieren?weg=angebot) [What would it cost us?](https://www.explicio.com/en/pricing/#rechner) - **Term**: 30 days from your first knowledge - **Cost**: 0 € - **Licence**: none — we bill the knowledge, not the seat