# Setup technicians: securing special parameters | Explicio https://www.explicio.com/en/cases/manufacturing-onboarding-cover/ Last updated: 2026-11-02 > When tacit knowledge regarding special parameters is captured, it remains within the business. The assistant links this information to the machines and provides the source reference when questions arise. This helps you avoid scrap and lengthy onboarding periods. WZ C CASE STUDY · MANUFACTURING # Is the know-how of setup technicians lost during shift changes? Onboarding & deputising An experienced setup technician has manually adjusted a back-off on the milling machine that is not part of the standard programme. He briefly explains this to the team but leaves the site shortly afterwards. The following day, a new employee stands before the same machine and starts the standard programme. The component is immediately scrap because the special geometry was not taken into account. When tacit knowledge regarding special parameters is captured, it remains within the business. The assistant links this information to the machines and provides the source reference when questions arise. This helps you avoid scrap and lengthy onboarding periods. [Request trial access](https://explicio.cloud/registrieren?weg=test) [What would it cost us?](https://www.explicio.com/en/pricing/#rechner) - SETUP TECHNICIANS - SPECIAL PARAMETERS - SCRAP - ONBOARDING WHAT THE LOSS COSTS The loss of this single component incurs costs in materials and machine time. Additionally, there is the time the new employee needs to identify the error and enquire about the correct procedure. Production is halted while the knowledge is pieced back together. HOW EXPLICIO SOLVES THE PROBLEM AS THE FIRST LAYER ## Capture. Connect. Find. - CAPTURE 01 People The setup technician can easily input the adjustment via a voice message or a photo of the display through the channel the team already uses. The assistant checks the input and asks for clarification if the context regarding the machine or workpiece is unclear. This creates comprehensive documentation without additional typing effort. - CONNECT 02 Connectors & measurement data Existing operating instructions and machine documentation are used as a basis. Emails containing supplier specifications or maintenance logs are integrated. The new knowledge is directly linked to these existing documents, meaning data does not need to be entered twice. - GRAPH & OUTPUT 03 Colleagues & systems When a colleague or relief operator runs the machine, they can ask about the specific setting in the chat. They receive an answer that clearly states where the information originated. The response is provided in the language of the question and cites the source, allowing the origin to be verified immediately. SAMPLE DIALOGUE WITH THE EXPLICIO ASSISTANT ## What it sounds like day to day. A typical question from this situation, the assistant's follow-up and the answer with its reference — an example, not a transcript. TEAM MEMBER How should I adjust the machining on the 5-axis milling machine for the titanium component? FOLLOW-UP · PAIR4 ON THE CPU Do you mean the manual back-off correction for the contour that Mr Müller set up last week? TEAM MEMBER Exactly, the contour. EXPLICIO ASSISTANT For the contour of the titanium component, a manual back-off of 0.05 mm is required. This value has been documented as a special parameter because the standard programme allows for excessive tolerances. Please check the tool wear limit before starting. Reference: Voice message, Role: Setup Technician, Timestamp: 14:32, 12.10.2023 Self-check — loads when visible. ASKED ## What businesses in this industry ask. How can I accelerate the onboarding of new employees on complex machines? + − By storing the tacit knowledge of experienced staff as linked information within the system. New employees receive the relevant parameters and their origins immediately upon asking questions, rather than having to search for them for long periods. Which tools best support knowledge management in production? + − A system that understands and links voice messages, photos, and existing documents is effective. The assistant asks for clarification when things are unclear and provides answers with source references, thereby increasing the reliability of the information. Is there a template for an operating instruction combined with machine documentation? + − Rather than rigid templates, existing instructions and machine data are dynamically linked. The assistant integrates new insights from daily operations directly into the documentation, ensuring the instructions are always up to date. WHAT EXPLICIO DOES NOT DO HERE ## Limits that apply — even when nobody asks. - ✕ Explicio does not grade learning progress or hand out marks. - ✕ Explicio does not compare employees and shows no ranking. - ✕ Explicio does not replace any safety briefing required by law. [What Explicio does not evaluate — for works councils and data protection →](https://www.explicio.com/en/works-council/) MORE IN THIS CONTEXT ## The same question from two directions. MORE FROM MANUFACTURING - [Is knowledge of the old machine's settings lost when staff retire?](https://www.explicio.com/en/cases/manufacturing-production-maintenance/) - [Is knowledge of the special parameters for the old machine leaving with retirement?](https://www.explicio.com/en/cases/manufacturing-compliance-qm/) - [Is your business losing operational knowledge during succession?](https://www.explicio.com/en/cases/manufacturing-succession-ma/) [To the industry page →](https://www.explicio.com/en/solutions/manufacturing/) SAME SITUATION: ONBOARDING & INDUCTION - [Is your business losing knowledge when a driver is off sick?](https://www.explicio.com/en/cases/transport-and-logistics-onboarding-cover/) - [Who covers site management when oral agreements are missing?](https://www.explicio.com/en/cases/construction-onboarding-cover/) - [Who knows the delivery times and customer preferences when the driver is unavailable?](https://www.explicio.com/en/cases/trade-and-vehicle-repair-onboarding-cover/) [Everything on this area →](https://www.explicio.com/en/areas/onboarding-cover/) TRY IT DIRECTLY · DEMO WITHOUT A CALL ## Does this exact knowledge island exist in your business too? Test this scenario now for 30 days free of charge – one voice message is enough. [Request a quote](https://explicio.cloud/registrieren?weg=angebot) [What would it cost us?](https://www.explicio.com/en/pricing/#rechner) - **Term**: 30 days from your first knowledge - **Cost**: 0 € - **Licence**: none — we bill the knowledge, not the seat