# Secure Tour Knowledge: Onboarding & Cover in Transport https://www.explicio.com/en/cases/transport-and-logistics-onboarding-cover/ Last updated: 2026-11-02 > When knowledge about deliveries and customer communication is captured, it is immediately available to the cover driver. The assistant provides the answer with the exact source from the integrated channels. WZ H CASE STUDY · TRANSPORT AND STORAGE # Is your business losing knowledge when a driver is off sick? Onboarding & deputising A lorry driver falls ill unexpectedly. The cover driver knows the route but not the specific delivery times at the customer’s site or the preferred mode of address. Without prior documentation, the cover driver must call to clarify details, disrupting the schedule. When knowledge about deliveries and customer communication is captured, it is immediately available to the cover driver. The assistant provides the answer with the exact source from the integrated channels. [Request trial access](https://explicio.cloud/registrieren?weg=test) [What would it cost us?](https://www.explicio.com/en/pricing/#rechner) - DRIVER COVER - TOUR KNOWLEDGE - ONBOARDING - KNOWLEDGE LOSS WHAT THE LOSS COSTS The missing information leads to waiting times at the customer’s site and duplicate work, as the cover driver has to painstakingly enquire about the status. This delays delivery and strains customer communication. HOW EXPLICIO SOLVES THE PROBLEM AS THE FIRST LAYER ## Capture. Connect. Find. - CAPTURE 01 People Knowledge is input via the channel the team already uses, such as a voice message or a photo of the delivery notes. The assistant asks clarifying questions if a connection is unclear, ensuring the information is complete. - CONNECT 02 Connectors & measurement data Existing email inboxes with delivery confirmations or logs can be imported as .eml files. These documents are understood and linked to explicit knowledge, without needing to be re-typed. - GRAPH & OUTPUT 03 Colleagues & systems Colleagues retrieve knowledge via the chat channel and receive an answer in their own language. The answer cites the source, such as a voice message or photo, with the exact timestamp, allowing the information to be verified immediately. SAMPLE DIALOGUE WITH THE EXPLICIO ASSISTANT ## What it sounds like day to day. A typical question from this situation, the assistant's follow-up and the answer with its reference — an example, not a transcript. TEAM MEMBER When do I need to unload at customer Müller, and who should I speak to there? FOLLOW-UP · PAIR4 ON THE CPU Do you mean customer Müller on Industrial Street or the one on Main Street? TEAM MEMBER On Industrial Street. EXPLICIO ASSISTANT The collection is scheduled for 14:00. Speak to the warehouse manager, Ms Weber. She expects the goods at loading bay 2. Reference: Voice message, Role: Dispatcher, Timestamp: 10.05.2024 09:15 Self-check — loads when visible. ASKED ## What businesses in this industry ask. How do I build a knowledge base for my drivers without requiring them to type much? + − Knowledge is input via around 20 channels, including voice messages and photos, which the assistant understands. This captures knowledge in everyday operations without drivers having to perform additional text entry. What happens if I introduce knowledge management in the company and a driver falls ill? + − The cover driver can immediately access implicit knowledge, such as delivery times. The assistant provides the answer with the exact source, ensuring no information is lost. Is there an onboarding software comparison for solutions that also understand voice messages? + − Explicio understands documents, photos, videos, and voice messages. The assistant asks clarifying questions if knowledge is only in someone’s head, ensuring onboarding knowledge is complete. How do I ensure knowledge management in the company doesn’t just become a filing system? + − The assistant links knowledge and highlights contradictions rather than smoothing them over. Every answer cites its sources with the reference, so the information can be verified rather than just filed away. WHAT EXPLICIO DOES NOT DO HERE ## Limits that apply — even when nobody asks. - ✕ Explicio does not grade learning progress or hand out marks. - ✕ Explicio does not compare employees and shows no ranking. - ✕ Explicio does not replace any safety briefing required by law. [What Explicio does not evaluate — for works councils and data protection →](https://www.explicio.com/en/works-council/) MORE IN THIS CONTEXT ## The same question from two directions. MORE FROM TRANSPORT AND LOGISTICS [To the industry page →](https://www.explicio.com/en/solutions/transport-and-logistics/) SAME SITUATION: ONBOARDING & INDUCTION - [Is the know-how of setup technicians lost during shift changes?](https://www.explicio.com/en/cases/manufacturing-onboarding-cover/) - [Who covers site management when oral agreements are missing?](https://www.explicio.com/en/cases/construction-onboarding-cover/) - [Who knows the delivery times and customer preferences when the driver is unavailable?](https://www.explicio.com/en/cases/trade-and-vehicle-repair-onboarding-cover/) [Everything on this area →](https://www.explicio.com/en/areas/onboarding-cover/) TRY IT DIRECTLY · DEMO WITHOUT A CALL ## Does this exact knowledge island exist in your business too? Test this scenario now for 30 days free of charge – one voice message is enough. [Request a quote](https://explicio.cloud/registrieren?weg=angebot) [What would it cost us?](https://www.explicio.com/en/pricing/#rechner) - **Term**: 30 days from your first knowledge - **Cost**: 0 € - **Licence**: none — we bill the knowledge, not the seat