# Customers: industry, SMEs, trades, energy & authorities
https://www.explicio.com/en/customers/
Last updated: 2026-11-06

> Explicio is built for industry, the public sector, SMEs, skilled trades, and energy and utilities — organisations where the decisive knowledge sits in people's heads. Pilot projects and talks are under way with long-standing customers of our company in industry, energy, consumer goods and the public and social sector; we name them once there is a result and the customer agrees.

CUSTOMERS & ORGANISATION TYPES · 5 CORE SEGMENTS

# Who Explicio is built for.

For organisations whose decisive knowledge walks out of the door in employees' heads every evening – from the specialised master craftsman's business to the mid-sized manufacturer, the municipal utility and the public administration.
Every segment has different requirements for IT security, connectors and billing. That is why Explicio scales from the €99 instant start in the German EU cloud to the self-sufficient Explicio Box behind your own factory or agency firewall.
Explicio is built for industry, the public sector, SMEs, skilled trades, and energy and utilities — organisations where the decisive knowledge sits in people's heads. Pilot projects and talks are under way with long-standing customers of our company in industry, energy, consumer goods and the public and social sector; we name them once there is a result and the customer agrees.
Choose your segment below ↓[Request trial access](https://explicio.cloud/registrieren?weg=test)

FIVE SEGMENTS

## Choose your segment.

[IndustryMid-sized manufacturers and suppliers](https://www.explicio.com/en/customers/industry/) [Public sectorMunicipalities, state enterprises, armed forces](https://www.explicio.com/en/customers/public-sector/) [SMEsOwner-managed businesses](https://www.explicio.com/en/customers/smes/) [Skilled tradesBusinesses with master craftsman knowledge](https://www.explicio.com/en/customers/skilled-trades/) [Energy and utilitiesGrid operators, municipal utilities](https://www.explicio.com/en/customers/energy-and-utilities/)

↑ Change segment

## Industry: An end to five-figure downtime costs and single points of knowledge on the shop floor.

USE IN YOUR OPERATIONS The problem: When experienced maintenance engineers, setters or design engineers retire or change shift, the machine is missing exactly the trick that is in no manufacturer's manual.
Explicio as First Layer: Technicians record solutions, set-up tricks and fault causes right at the line by smartphone, Teams or smart glasses. Our language bridge (37 languages) instantly translates the knowledge for international shift and assembly teams.
Connectors & higher-level systems: Explicio automatically links the voice notes and photos to your maintenance reports, wiring diagrams (PDFs up to 400 pp.), M365/Confluence repositories and real time series from sensor measurements. Through the integrated MCP server, your MES, ERP and AI systems connect directly.

Recommended architecture & entry point for your segment Recommended deployment: Explicio Box (Tier 1 or Tier 2) directly in your own plant network – consistent protection of your trade secrets behind your firewall, with no cloud storage of the knowledge base.
Commercial advantage: No seat licences for hundreds of production employees – reading and asking questions in the knowledge graph is free for the entire workforce! With a 25 % grid discount at idle, from just €915 / month.
[View industry case studies (WZ C)](https://www.explicio.com/en/solutions/manufacturing/) [Request trial access](https://explicio.cloud/registrieren?weg=test)

↑ Change segment

## Public sector: An administration able to act despite demographic change – with full data sovereignty in your own operation.

USE IN YOUR OPERATIONS The problem: Thousands of experienced case workers, engineers in building authorities and specialists in state agencies are retiring. Complex individual-case decisions, file workflows and local knowledge risk being lost, while US clouds are ruled out for data protection reasons.
Explicio as First Layer: Knowledge is captured during day-to-day work by voice, screen recording or document import and approved under the four-eyes principle.
Verifiable legal certainty: Every answer names the exact service instruction, file reference or regulation, with page number. Contradictions between decrees are disclosed, and where knowledge is missing, the system never guesses.

Recommended architecture & entry point for your segment Recommended deployment: Explicio Box in the protected agency network (with TPM device certificate, your own NAS key & signed releases) or the German EU cloud (Frankfurt).
Verifiable evidence: All documents on GDPR, EU AI Act (including the exclusion of scoring of individuals), ISO/IEC 27001 and ISO/IEC 42001 are openly available in the Trust Center.
[Public administration case studies (WZ O)](https://www.explicio.com/en/solutions/public-administration/) [Open procurement & security evidence](https://www.explicio.com/en/trust/)

↑ Change segment

## SMEs: Make your business independent of individual people – without an IT project of your own.

USE IN YOUR OPERATIONS The problem: In owner-managed companies with 15 to 250 employees, business-critical knowledge about customers, special agreements, calculations and processes often rests with a few key people. At the same time, there is no time to write a company wiki or to run your own AI infrastructure.
Explicio as First Layer: Your team simply uses the channels that already run on every smartphone and PC today (Microsoft Teams, WhatsApp, email, Signal). Our assistant asks follow-up questions on its own when something is unclear or about to expire.
Ready-made connectors: We connect your existing folders from Microsoft 365 (SharePoint/OneDrive), Google Drive and Confluence — we set up the connector for you, at a fixed price in the quote.

Recommended architecture & entry point for your segment Recommended deployment: Explicio cloud subscription (data centre in Frankfurt a. M., on hardware operated by Explicio in Germany) – ready in 5 minutes, and you can move to your own Box at any time later.
Commercial advantage: Predictable entry from a €99 base fee / month.
[Discover matching SME case studies](https://www.explicio.com/en/solutions/#fallbeispiele) [Request trial access](https://explicio.cloud/registrieren?weg=test)

↑ Change segment

## Skilled trades: The experience of your master craftsmen and site managers – instantly available on every site.

USE IN YOUR OPERATIONS The problem: Why was the system wired exactly this way at the customer's? Which spare part fits the old controller? In the trades, knowledge arises on site and in customer service – but in the evening at the office, nobody writes long documentation any more.
Explicio as First Layer: On the way from the customer to the van, a 30-second voice message and a photo of the type plate or terminal box via WhatsApp or Signal is enough. Explicio instantly turns it into searchable knowledge for the whole team.
Overcome language barriers on site: International fitters and apprentices ask in their native language (37 languages built in) and receive the master craftsman's verified instructions, complete with photo and timestamp.

Recommended architecture & entry point for your segment Recommended deployment: pay-as-you-go plan (€0 base fee) for smaller businesses, or the Explicio cloud subscription (€99 / month) for businesses with an active site and service team.
Immediate effect: Fewer call-backs to the master craftsman, faster fault-finding at the customer's premises and a clean handover between site management and service.
[Construction & skilled trades case studies (WZ F / G)](https://www.explicio.com/en/solutions/construction/) [Request trial access](https://explicio.cloud/registrieren?weg=test)

↑ Change segment

## Energy & utilities: Where human plant knowledge meets real-time measurement series and high security requirements.

USE IN YOUR OPERATIONS The problem: In electricity, gas, water and heating networks as well as in solar and storage projects, generations of technology work side by side. When experienced network master craftsmen and service technicians leave, text alone is not enough – because you can only understand faults through the interplay of experience, switching logs and physical measurement series.
Explicio as First Layer + measurement data connector: Unlike classic knowledge bases and pure chat tools, Explicio links spoken on-site records and maintenance reports directly with time series and load profiles from meters, inverters, substations and machines (via Subwatt Analytics).
Reproducible & audit-proof: Thanks to our deterministic decision architecture, every answer can be traced back to the document, the second of speech and the measured value.

Recommended architecture & entry point for your segment Recommended deployment: Explicio Box in your own power plant or municipal utility network (consistently local processing of your knowledge base behind your firewall) + measurement data & load profiles connector (we set it up for you, fixed price in the quote).
[Energy supply case studies (WZ D)](https://www.explicio.com/en/solutions/energy-supply/) [Arrange a technical architecture discussion](https://www.explicio.com/en/contact/?anliegen=architektur)

PILOT PROJECTS · NAMES AFTER RESULTS AND APPROVAL

## Pilot projects with long-standing customers.

Explicio is running in pilot projects with long-standing customers of our company, and we are talking with others about using it. We name them once there is a result and the customer agrees.

Industry Hydraulics manufacturer · Bathroom products manufacturer · Building materials group
Energy Operator of energy plants · Electrical engineering contractor
Consumer goods International health and beauty company
Public and social Municipality · Care home for the elderly

TRANSPARENCY INSTEAD OF MARKETING PROMISES · VERIFIABLE LIVE

## What can already be verified today.

Five things anyone can check without signing in.

[Service status→Measured availability per component, 90 days, with measurement basis — no figure from the text.](https://explicio.cloud/status) [Price list→The complete price list is live on the pricing page, straight from our ERP.](https://www.explicio.com/en/pricing/) [Registers→Sub-processors, disclosure policy, AI policy — public, with version.](https://www.explicio.com/en/offenlegung/) [Solutions by sector→Ten sector pages with knowledge islands, self-check and formats.](https://www.explicio.com/en/solutions/) [Research & whitepapers→Measured hit rates and kernel analyses with raw data in the Campus](https://www.explicio.com/en/explicio-campus/#publikationen)

TECHNICAL DIAGNOSIS · DEMO WITHOUT A CALL

## Bring in the first knowledge from your business – free for 30 days.

After a short conversation we set up your trial space. Then contribute a voice message or a file — and see where the first knowledge island lies. Whether you are named here later is your decision.
[Request a quote](https://explicio.cloud/registrieren?weg=angebot) [What would it cost us?](https://www.explicio.com/en/pricing/#rechner)

- **Duration**: 30 days from the first knowledge

- **Cost**: €0

- **Licence**: none — you pay for knowledge, not for seats

- **Naming**: only with your written approval