# Knowledge management for SMEs | Explicio https://www.explicio.com/en/customers/smes/ Last updated: 2026-11-02 > SMEs: Owner-managed businesses — Explicio captures the knowledge that lives in people and conversations here, asks when something is missing, and makes it searchable. The page shows three typical knowledge islands, a self-check and the formats of this industry; it describes platform capabilities, not customer cases. # Knowledge management for SMEs ## SMEs Owner-managed businesses Businesses where the owner is the memory — and where the 201st employee must not cost anything, because the team is small. SMEs: Owner-managed businesses — Explicio captures the knowledge that lives in people and conversations here, asks when something is missing, and makes it searchable. The page shows three typical knowledge islands, a self-check and the formats of this industry; it describes platform capabilities, not customer cases. [Request trial access](https://explicio.cloud/registrieren?weg=test) [All solutions](https://www.explicio.com/en/solutions/) ## SMEs: Make your business independent of individual people – without an IT project of your own. USE IN YOUR OPERATIONS The problem: In owner-managed companies with 15 to 250 employees, business-critical knowledge about customers, special agreements, calculations and processes often rests with a few key people. At the same time, there is no time to write a company wiki or to run your own AI infrastructure. Explicio as First Layer: Your team simply uses the channels that already run on every smartphone and PC today (Microsoft Teams, WhatsApp, email, Signal). Our assistant asks follow-up questions on its own when something is unclear or about to expire. Ready-made connectors: We connect your existing folders from Microsoft 365 (SharePoint/OneDrive), Google Drive and Confluence — we set up the connector for you, at a fixed price in the quote. Recommended architecture & entry point for your segment Recommended deployment: Explicio cloud subscription (data centre in Frankfurt a. M., on hardware operated by Explicio in Germany) – ready in 5 minutes, and you can move to your own Box at any time later. Commercial advantage: Predictable entry from a €99 base fee / month. [Discover matching SME case studies](https://www.explicio.com/en/solutions/#fallbeispiele) [Request trial access](https://explicio.cloud/registrieren?weg=test) MATCHING SECTOR PAGES ## Where this segment typically works. The sector pages describe knowledge islands, self-check and formats — the entry point until this page carries its own examples. [WZ GTrade and vehicle repair→Workshops, wholesale, branches](https://www.explicio.com/en/solutions/trade-and-vehicle-repair/) [WZ MProfessional and technical services→Engineering firms, consulting, law firms](https://www.explicio.com/en/solutions/professional-and-technical-services/) [WZ FConstruction→Site management, trades, change orders](https://www.explicio.com/en/solutions/construction/) CASE STUDIES ## What this looks like in your company. [Is knowledge of the special parameters of your older machines being lost as your experts retire?Capture implicit knowledge regarding special parameters of older machinery. Document maintenance management without the need for typing. Answers to maintenance queries.Open case →](https://www.explicio.com/en/cases/trade-and-vehicle-repair-production-maintenance/) [Is your business losing knowledge when a driver is unavailable?Critical route and customer knowledge in the automotive trade is often held only in drivers' heads. We show you how to capture it systematically and secure it for succession.Open case →](https://www.explicio.com/en/cases/trade-and-vehicle-repair-succession-ma/) [Losing track of current standards and liability risks in dynamic projects?Manage complex technical standards and safety regulations consistently. Provide transparent source verification and minimise liability risks.Open case →](https://www.explicio.com/en/cases/professional-and-technical-services-compliance-qm/) [When site management is absent, knowledge of verbal agreements and client decisions is lostSite Management Representation: Who knows what was agreed verbally? We document client decisions and subcontractor commitments comprehensively for quality management.Open case →](https://www.explicio.com/en/cases/construction-compliance-qm/) [Where is the knowledge when the email flood grows?Freelancers in the IT and engineering sectors lose sight of the current state of knowledge and documentation when project and system information is stored decentralised in email inboxes.Open case →](https://www.explicio.com/en/cases/professional-and-technical-services-it-engineering-projects/) [Who covers site management when oral agreements are missing?Oral agreements and subcontractor commitments are often not recorded in the site diary. How do you preserve this knowledge for site management deputies?Open case →](https://www.explicio.com/en/cases/construction-onboarding-cover/) [All case studies →](https://www.explicio.com/en/solutions/#fallbeispiele) TECHNICAL DIAGNOSIS · DEMO WITHOUT A CALL ## Contribute knowledge first. Then decide. After a short conversation we set up your trial space. Then contribute a voice message or a file from your business — and see where the first knowledge island lies. The 30 days only start after that. [Request a quote](https://explicio.cloud/registrieren?weg=angebot) [What would it cost us?](https://www.explicio.com/en/pricing/#rechner) - **Duration**: 30 days from the first knowledge - **Cost**: €0 - **Licence**: none — you pay for knowledge, not for seats - **Data location**: EU cloud on hardware operated by Explicio in Germany; Explicio Box in your own building on request