# Explicio Box: AI knowledge platform on your premises https://www.explicio.com/en/explicio-box/ Last updated: 2026-11-09 > The Explicio Box is a device owned by Explicio that sits in the customer's own network as part of the Box Service, running the language model, image understanding, search and knowledge graph entirely on premises. Updates are signed and reversible, backups are encrypted with the customer's own key, and remote support reaches the box only after the customer approves it. PRODUCT · EXPLICIO BOX · MANAGED ON-PREMISE AI APPLIANCE # When no knowledge may leave the premises – and your IT still has zero maintenance effort. Our device in your own network, fully operated as a service: language model, image understanding, search and knowledge graph run entirely locally on the Explicio Box – with no fallback to a cloud and no third-party token costs. Our difference is not just that local operation is possible. Our difference is that we operate the Box for you: signed updates with automatic rollback, encrypted backup to your own NAS, hardware replacement and health monitoring are all included in the Box Service. You contribute knowledge – we keep the device running. The Explicio Box is a device owned by Explicio that sits in the customer's own network as part of the Box Service, running the language model, image understanding, search and knowledge graph entirely on premises. Updates are signed and reversible, backups are encrypted with the customer's own key, and remote support reaches the box only after the customer approves it. [Request a Box quote](https://www.explicio.com/en/contact/?anliegen=box) [Pricing & 25% Grid calculator](https://www.explicio.com/en/pricing/#rechner) - **Hardware (Tier 1 & Tier 2)**: Tier 1: ARM-SoC 10+10 cores, 119 GB Unified Memory (up to ~100 users) · Tier 2: dual system for large plants - **Models on site**: All 4 AI models + pair4 run locally on the Box – no cloud fallback - **Updates**: Cryptographically signed updates in a parallel slot with automatic rollback - **Backup**: Encrypted to your own NAS – exclusively with your key - **Remote maintenance**: Only after your active 2-factor approval & with a complete video recording - **Terms**: From €915 / month (on the 48-month plan with 25% Grid discount) or flexible monthly FROM THE BOX TO PRODUCTION OPERATION ## Connect. Confirm. Contribute. - CONNECT 01 The Box registers itself Power and a network cable are all it takes. The Box identifies itself with its cryptographic device identity from the built-in security chip (TPM). You confirm the claim in the admin portal using two-factor authentication – after that, it sets itself up. - CONTRIBUTE 02 The same channels (around 20) plus local network-drive import Voice message, photo, video, file, maintenance report or measurement series – the Box understands everything the cloud understands. In addition, it reads shared folders directly in your local network as a fast bulk import. - OPERATE 03 We keep the device running in the background Updates arrive signed, start as a second version alongside the running system and go live only after a passed self-test – otherwise the Box automatically returns to the previous version. If hardware fails, we replace the device free of charge as part of the service flat rate. EXPLICIO BOX · 60 SECONDS SECURITY · PROVEN, NOT CLAIMED ## Six things that make the Explicio Box more secure than any home-built server in the basement. No assurance without a technical mechanism: everything stated here has a fixed place in the code and a check in the security register. IDENTITY Device certificate from the security chip (TPM) The Box identifies itself with a cryptographic key generated by its TPM chip, which never leaves the device. A foreign Box can never pose as yours. SOFTWARE Signed versions & bill of materials per release Every software version is signed; the Box verifies the signature before every installation. Each version comes with a transparent software bill of materials (SBOM) including a vulnerability scan. UPDATES With automatic rollback (A/B boot) A fresh backup is created before every update. The new version starts alongside the old one and takes over only after a passed self-test – if it fails, the Box switches back to the old version within minutes. BACKUP Your NAS, your key (Bring Your Own Key) The backup goes encrypted directly to your own network storage (NAS). You receive the key exactly once during setup – you can open the backup at any time with standard tools, entirely without us. REMOTE MAINTENANCE Only after your approval & with video proof We have no permanent access. We log every maintenance session in advance with reason and duration; only your 2-factor confirmation opens the channel for exactly that time window. Every session is recorded on video and you can terminate it at any time. TECHNICALLY ENFORCED LOCAL DATA STORAGE Zero fallback to a third-party cloud Even in the event of a fault or overload, the Box under no circumstances secretly falls back to external cloud servers. If a local check yields no result, the assistant reports this transparently – your knowledge base stays on the Box. WHAT LIVES WHERE ## Three classes of data — clearly separated. ON THE BOX Your knowledge base Contributed knowledge, conversations, media, search index and vault live on the box with you. We have no access to them — the only exception is a maintenance session you approved, which is recorded. TO US Operating data of the box Operating state, software release, load, temperature, backup status. No content. You see this data in the admin portal and can retrieve it in machine-readable form — as the Data Act provides. IN THE CLOUD Accounts and contracts User accounts, channel credentials, orders, contracts and invoices stay in the cloud. The privacy policy applies to them. BOX SERVICE · COMMERCIAL FLEXIBILITY ## 25% Grid discount, seamless cloud migration and hardware replacement on failure included. [GRID DISCOUNTIdle time in exchange for 25% off – voluntary→At night and at weekends, the Box stands idle in most businesses. If you agree, it processes encrypted compute packages from other tenants of the Explicio Grid during that time and immediately reduces your monthly rate on the 48-month plan by 25% (to €915 / month for Tier 1). Your own tasks keep technically enforced priority; participation can be switched off at any time.](https://www.explicio.com/en/pricing/#box) MIGRATION From the cloud to the Box – and back A migration is a guided process with a trial run in advance. All your knowledge is transferred, re-embedded and checked against the same quality set before switching over – in both directions. REPLACEMENT If a device fails, we replace it free of charge A pre-configured replacement device inherits your order and your backup settings; your knowledge base comes straight back from your own NAS backup. Replacement is a fixed part of the monthly service flat rate. FREQUENTLY ASKED ## Before you ask us … Does the box need an internet connection? + − An outbound connection to us, yes — for signed updates, operating data, approvals and the message channel of the messengers. Contributing, searching and answering run entirely on site. Without the connection, remote maintenance is technically impossible; then only an on-site visit or a replacement remains. Who has access to the box? + − You. We reach the box only through the device channel, and a command only arrives once your admin account has approved a requested maintenance session with two-factor authentication. Every session is time-limited and recorded; you can retrieve the recording in the admin portal. What happens at the end of the term? + − Well before the 48 months end, we come to you with an offer for a new Box. The switch is plug and play: the new Box arrives preconfigured, takes over your settings and restores your knowledge from your own backup. If you do not want a new Box, you decide: move to the EU cloud or delete. We start the move one week before the contract ends. The old Box is returned and wiped by us — the device history without personal data remains. Is there a larger box? + − Yes, tier 2 with more GPU memory for larger model classes, several tenants on one appliance and heavy media loads. Both tiers are on the pricing page with setup fee, monthly service fee and grid price. What can the box not do? + − It is not unreachable: if the device channel is dead, we cannot reach it either — then only an on-site visit or a replacement helps. And it is not a sealed compute enclave attested to third parties — we do not claim that. What applies is in the security register. Are there other ways to run AI in-house? + − Yes. Besides a vendor's EU cloud there is the self-run stack of open models on your own hardware – your IT then carries updates, security and model choice – and a device in your own network that the vendor operates. The Box is the third way. [Guide: local AI in the company – three ways compared](https://www.explicio.com/en/local-ai/) READ UP ## The terms are public. [Box Service terms→Service, term, end of contract, grid participation, remote maintenance, replacement. German text.](https://www.explicio.com/en/box-service-bedingungen/) [Service sheet tier 1→Annex 1 of the Box Service terms: the service and the device used for service tier 1.](https://www.explicio.com/en/box-service-bedingungen/) [Data of the box→Annex 2 of the Box Service terms: which operating data arises and who sees it — information under the Data Act.](https://www.explicio.com/en/box-service-bedingungen/) [Sub-processors→Who is involved besides us — and who is not.](https://www.explicio.com/en/unterauftragsverarbeiter/) QUOTE · DEMO WITHOUT A CALL ## Test in the EU cloud for 30 days first – or bring the Box straight onto your premises. Many customers begin with the free 30-day trial in our German EU cloud and then move seamlessly to their own Explicio Box. If your security policies rule out a cloud from the outset, we deliver your Box directly for an on-site start. [Request a Box quote](https://www.explicio.com/en/contact/?anliegen=box) [Request trial access](https://explicio.cloud/registrieren?weg=test) - **Setup fee**: One-off €9,999 (Tier 1) or €44,900 (Tier 2) - **Service flat rate (Tier 1)**: From €915 / month (48 months with Grid) or €1,220 without Grid - **Knowledge usage**: Entirely local on your Box, included – no third-party token costs - **Grid participation**: Voluntary, brings an immediate 25% discount on the 48-month rate