# Knowledge management in health and social care | Explicio https://www.explicio.com/en/solutions/health-and-social-care/ Last updated: 2026-11-02 > Health and social care: Hospitals, care, laboratories — Explicio captures the knowledge that lives in people and conversations here, asks when something is missing, and makes it searchable. The page shows three typical knowledge islands, a self-check and the formats of this industry; it describes platform capabilities, not customer cases. WZ Q # Knowledge management in health and social care ## The duty roster is set. The knowledge about devices and routines is not. Hospitals, care, laboratories In hospitals, care and laboratories, operations depend on people who know devices, routines and exceptions. Explicio secures this operational knowledge — device handling, ward routines, faults — as voice message, photo or video. It manages knowledge about operations, not patient records, and it never rates people. Health and social care: Hospitals, care, laboratories — Explicio captures the knowledge that lives in people and conversations here, asks when something is missing, and makes it searchable. The page shows three typical knowledge islands, a self-check and the formats of this industry; it describes platform capabilities, not customer cases. [Request trial access](https://explicio.cloud/registrieren?weg=test) [What would it cost us?](https://www.explicio.com/en/pricing/#rechner) THREE KNOWLEDGE ISLANDS ## Three knowledge islands we see in this sector. No figure, no promise — three situations that keep coming up in conversations with businesses in this sector. DEVICES Handling and fault patterns of medical equipment Which device is calibrated how, which error message is harmless and which is not: few know. A video of the hand movements, searchable by timestamp, helps the night shift when medical engineering is not in the building. ROUTINES What runs differently on this ward Every ward, every laboratory has routines only the experienced know. Explicio records them and answers the new colleague's question — with the source, not with hearsay. HANDOVER Shift change without loss What the early shift noticed about a device or routine often does not reach the late shift. A short message into the channel the team already uses, and the handover has a source. APPLICABLE PILLARS ## Which pillars this page comes from. Explicio is one platform with six areas. For this sector, three of them are the entry point — every card leads to the description on the start page. [PILLAR 01Production & Maintenance→Device knowledge, faults and hand movements — maintenance in everyday hospital life.](https://www.explicio.com/en/#bereiche) [PILLAR 02Onboarding & Induction→New staff find routines instead of directing every question to the experienced.](https://www.explicio.com/en/#bereiche) [PILLAR 05Compliance, Legal & QM→Evidence for audits — practised routines, evidenced.](https://www.explicio.com/en/#bereiche) Self-check — loads when it comes into view. SUITABLE FORMATS ## Knowledge arrives the way it arises in this sector. KNOWLEDGE IN Voice message Photo · image understanding Maintenance video PDF manual (400 p.) Plain text Mailbox (.eml/.mbox) Voice message Photo · image understanding Maintenance video PDF manual (400 p.) Plain text Mailbox (.eml/.mbox) Voice message Photo · image understanding Maintenance video PDF manual (400 p.) Plain text Mailbox (.eml/.mbox) Through the channel your team already uses — around 20 channels, one assistant. The answer comes back with its source. CASE STUDIES IN THIS INDUSTRY ## Case studies by area Step 1 · Your industry by sector [WZ CManufacturing](https://www.explicio.com/en/solutions/manufacturing/) [WZ FConstruction](https://www.explicio.com/en/solutions/construction/) [WZ DEnergy supply](https://www.explicio.com/en/solutions/energy-supply/) [WZ HTransport & logistics](https://www.explicio.com/en/solutions/transport-and-logistics/) [WZ JInformation & communication](https://www.explicio.com/en/solutions/information-and-communication/) [WZ MProfessional/technical services](https://www.explicio.com/en/solutions/professional-and-technical-services/) [WZ OPublic administration](https://www.explicio.com/en/solutions/public-administration/) [WZ QHealth & social care](https://www.explicio.com/en/solutions/health-and-social-care/) [WZ GTrade & vehicle repair](https://www.explicio.com/en/solutions/trade-and-vehicle-repair/) [WZ KFinance & insurance](https://www.explicio.com/en/solutions/finance-and-insurance/) Step 2 · Your business area [WZ Q · HEALTH & SOCIAL CAREPILLAR #5 · COMPLIANCE, LEGAL & QMConflicting regulations: Who knows the current version?Centralise regulations from medical device law, data protection, and quality management systems. Reduce manual effort and demonstrate compliance.Open case study & solution path →](https://www.explicio.com/en/cases/health-and-social-care-compliance-qm/) [WZ Q · HEALTH & SOCIAL CAREPILLAR #1 · PRODUCTION & MAINTENANCEWho knows the machine’s special parameters when the setup engineer is absent?Setup engineers lose special parameters during handover. Explicio safeguards this lost experiential knowledge through natural capture and clear source attribution.Open case study & solution path →](https://www.explicio.com/en/cases/health-and-social-care-production-maintenance/) TECHNICAL DIAGNOSIS · DEMO WITHOUT A CALL ## Contribute knowledge first. Then decide. After a short conversation we set up your trial space. Then contribute a voice message or a file from your business — and see where the first knowledge island lies. The 30 days only start after that. [Request a quote](https://explicio.cloud/registrieren?weg=angebot) [What would it cost us?](https://www.explicio.com/en/pricing/#rechner) [Guide: capture knowledge before retirement →](https://www.explicio.com/en/retirement/) - **Duration**: 30 days from the first knowledge - **Cost**: €0 - **Licence**: none — you pay for knowledge, not for seats - **Data location**: EU cloud on hardware operated by Explicio in Germany; Explicio Box in your own building on request