# Knowledge management for IT and software companies
https://www.explicio.com/en/solutions/information-and-communication/
Last updated: 2026-11-02

> Information and communication: IT, software, engineering — Explicio captures the knowledge that lives in people and conversations here, asks when something is missing, and makes it searchable. The page shows three typical knowledge islands, a self-check and the formats of this industry; it describes platform capabilities, not customer cases.

WZ J

# Knowledge management for IT and software companies

## The developer has left. The workaround still runs, but nobody knows why.

IT, software, engineering
Orphaned repositories, deploy rituals, credentials in heads, decisions without reasons: the bus factor is often one. Explicio accepts screencasts, notes and dictation, puts credentials in the vault and answers “why is it like this?” with the source — also through the agent interface.
Information and communication: IT, software, engineering — Explicio captures the knowledge that lives in people and conversations here, asks when something is missing, and makes it searchable. The page shows three typical knowledge islands, a self-check and the formats of this industry; it describes platform capabilities, not customer cases.
[Request trial access](https://explicio.cloud/registrieren?weg=test) [What would it cost us?](https://www.explicio.com/en/pricing/#rechner)

THREE KNOWLEDGE ISLANDS

## Three knowledge islands we see in this sector.

No figure, no promise — three situations that keep coming up in conversations with businesses in this sector.

SYSTEMS Repositories and rituals How deployment works, which cron job runs and why, which system needs which other. A screen recording with explanation takes ten minutes and is searchable by timestamp.
CREDENTIALS Keys and workarounds with individuals API keys in notes, passwords in heads, the workaround only one person knows. Explicio detects secrets before every model call and puts them in the vault — the assistant never states the value, two people grant access.
DECISIONS The “why” behind the architecture Why this database, why not the library everyone uses? Decisions without reasons get re-argued at every change of staff. A note on the decision, linked to the system, ends that.

APPLICABLE PILLARS

## Which pillars this page comes from.

Explicio is one platform with six areas. For this sector, three of them are the entry point — every card leads to the description on the start page.

[PILLAR 03IT, Engineering & Projects→Documentation of orphaned systems, credentials in the vault, project handovers.](https://www.explicio.com/en/#bereiche) [PILLAR 02Onboarding & Induction→New colleagues ask the assistant instead of the one person who knows everything.](https://www.explicio.com/en/#bereiche) [PILLAR 05Compliance, Legal & QM→Evidence of changes and approvals — evidenced, not remembered.](https://www.explicio.com/en/#bereiche)

Self-check — loads when it comes into view.

SUITABLE FORMATS

## Knowledge arrives the way it arises in this sector.

KNOWLEDGE IN Screencast Plain text Dictation / voice memo Mailbox (.eml/.mbox) PDF manual (400 p.) Bulk import (ZIP, folder)
Screencast Plain text Dictation / voice memo Mailbox (.eml/.mbox) PDF manual (400 p.) Bulk import (ZIP, folder)
Screencast Plain text Dictation / voice memo Mailbox (.eml/.mbox) PDF manual (400 p.) Bulk import (ZIP, folder)

Through the channel your team already uses — around 20 channels, one assistant. The answer comes back with its source.

CASE STUDIES IN THIS INDUSTRY

## Case studies by area

Step 1 · Your industry by sector [WZ CManufacturing](https://www.explicio.com/en/solutions/manufacturing/) [WZ FConstruction](https://www.explicio.com/en/solutions/construction/) [WZ DEnergy supply](https://www.explicio.com/en/solutions/energy-supply/) [WZ HTransport & logistics](https://www.explicio.com/en/solutions/transport-and-logistics/) [WZ JInformation & communication](https://www.explicio.com/en/solutions/information-and-communication/) [WZ MProfessional/technical services](https://www.explicio.com/en/solutions/professional-and-technical-services/) [WZ OPublic administration](https://www.explicio.com/en/solutions/public-administration/) [WZ QHealth & social care](https://www.explicio.com/en/solutions/health-and-social-care/) [WZ GTrade & vehicle repair](https://www.explicio.com/en/solutions/trade-and-vehicle-repair/) [WZ KFinance & insurance](https://www.explicio.com/en/solutions/finance-and-insurance/)

Step 2 · Your business area

[WZ J · INFORMATION & COMMUNICATIONPILLAR #3 · IT, ENGINEERING & PROJECTSWhere is the technical knowledge when the engineer is on holiday?Project status and technical knowledge are scattered across private email inboxes. We show you how to centralise and link emails, meeting minutes, and chat histories without having to learn new tools.Open case study & solution path →](https://www.explicio.com/en/cases/information-and-communication-it-engineering-projects/)

TECHNICAL DIAGNOSIS · DEMO WITHOUT A CALL

## Contribute knowledge first. Then decide.

After a short conversation we set up your trial space. Then contribute a voice message or a file from your business — and see where the first knowledge island lies. The 30 days only start after that.
[Request a quote](https://explicio.cloud/registrieren?weg=angebot) [What would it cost us?](https://www.explicio.com/en/pricing/#rechner) [Guide: capture knowledge before retirement →](https://www.explicio.com/en/retirement/)

- **Duration**: 30 days from the first knowledge

- **Cost**: €0

- **Licence**: none — you pay for knowledge, not for seats

- **Data location**: EU cloud on hardware operated by Explicio in Germany; Explicio Box in your own building on request