# Knowledge management in public administration | Explicio
https://www.explicio.com/en/solutions/public-administration/
Last updated: 2026-11-02

> Public administration: Authorities, municipalities, defence — Explicio captures the knowledge that lives in people and conversations here, asks when something is missing, and makes it searchable. The page shows three typical knowledge islands, a self-check and the formats of this industry; it describes platform capabilities, not customer cases.

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# Knowledge management in public administration

## The case is on file. How it is really processed, the case officer knows.

Authorities, municipalities, defence
The standing instruction describes the procedure; experience knows the exceptions. When a large part of the workforce retires, that knowledge leaves too. Explicio records practised procedures, answers questions with the source — and runs where the data has to stay: in-house on the Explicio Box.
Public administration: Authorities, municipalities, defence — Explicio captures the knowledge that lives in people and conversations here, asks when something is missing, and makes it searchable. The page shows three typical knowledge islands, a self-check and the formats of this industry; it describes platform capabilities, not customer cases.
[Request trial access](https://explicio.cloud/registrieren?weg=test) [What would it cost us?](https://www.explicio.com/en/pricing/#rechner)

THREE KNOWLEDGE ISLANDS

## Three knowledge islands we see in this sector.

No figure, no promise — three situations that keep coming up in conversations with businesses in this sector.

PROCEDURES Practised alongside the instruction Which document is really required in practice, when a case goes to which unit: that is between the lines of the instruction. A note from the case officer makes the procedure readable for the successor.
EXCEPTIONS Special cases and their reasoning Why this case was decided differently back then, only those present know. Explicio links the reasoning to the procedure — the next special case is not argued from scratch again.
COVER Long absence, waiting cases Parental leave, illness, secondment: cases wait because nobody knows the state. With Explicio the cover finds it — and the citizen gets an answer.

APPLICABLE PILLARS

## Which pillars this page comes from.

Explicio is one platform with six areas. For this sector, three of them are the entry point — every card leads to the description on the start page.

[PILLAR 02Onboarding & Induction→Cover and induction: the state of a case can be found, not just asked for.](https://www.explicio.com/en/#bereiche) [PILLAR 05Compliance, Legal & QM→Evidence for audits — how procedures are actually practised.](https://www.explicio.com/en/#bereiche) [PILLAR 06Change & Transformation→Retirement wave and digitalisation: old knowledge stays, new knowledge reaches everyone.](https://www.explicio.com/en/#bereiche)

Self-check — loads when it comes into view.

SUITABLE FORMATS

## Knowledge arrives the way it arises in this sector.

KNOWLEDGE IN Plain text Dictation / voice memo PDF manual (400 p.) Mailbox (.eml/.mbox) Voice message Bulk import (ZIP, folder)
Plain text Dictation / voice memo PDF manual (400 p.) Mailbox (.eml/.mbox) Voice message Bulk import (ZIP, folder)
Plain text Dictation / voice memo PDF manual (400 p.) Mailbox (.eml/.mbox) Voice message Bulk import (ZIP, folder)

Through the channel your team already uses — around 20 channels, one assistant. The answer comes back with its source.

CASE STUDIES IN THIS INDUSTRY

## Case studies by area

Step 1 · Your industry by sector [WZ CManufacturing](https://www.explicio.com/en/solutions/manufacturing/) [WZ FConstruction](https://www.explicio.com/en/solutions/construction/) [WZ DEnergy supply](https://www.explicio.com/en/solutions/energy-supply/) [WZ HTransport & logistics](https://www.explicio.com/en/solutions/transport-and-logistics/) [WZ JInformation & communication](https://www.explicio.com/en/solutions/information-and-communication/) [WZ MProfessional/technical services](https://www.explicio.com/en/solutions/professional-and-technical-services/) [WZ OPublic administration](https://www.explicio.com/en/solutions/public-administration/) [WZ QHealth & social care](https://www.explicio.com/en/solutions/health-and-social-care/) [WZ GTrade & vehicle repair](https://www.explicio.com/en/solutions/trade-and-vehicle-repair/) [WZ KFinance & insurance](https://www.explicio.com/en/solutions/finance-and-insurance/)

Step 2 · Your business area

[WZ O · PUBLIC ADMINISTRATIONPILLAR #3 · IT, ENGINEERING & PROJECTSWhere does the technical knowledge go when the case worker goes on holiday?Centralise distributed IT knowledge stored in email inboxes. Automatically extract and link project and system documentation from .eml files.Open case study & solution path →](https://www.explicio.com/en/cases/public-administration-it-engineering-projects/)

TECHNICAL DIAGNOSIS · DEMO WITHOUT A CALL

## Contribute knowledge first. Then decide.

After a short conversation we set up your trial space. Then contribute a voice message or a file from your business — and see where the first knowledge island lies. The 30 days only start after that.
[Request a quote](https://explicio.cloud/registrieren?weg=angebot) [What would it cost us?](https://www.explicio.com/en/pricing/#rechner) [Guide: capture knowledge before retirement →](https://www.explicio.com/en/retirement/)

- **Duration**: 30 days from the first knowledge

- **Cost**: €0

- **Licence**: none — you pay for knowledge, not for seats

- **Data location**: EU cloud on hardware operated by Explicio in Germany; Explicio Box in your own building on request