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Knowledge management for IT and software companies

The developer has left. The workaround still runs, but nobody knows why.

IT, software, engineering

Orphaned repositories, deploy rituals, credentials in heads, decisions without reasons: the bus factor is often one. Explicio accepts screencasts, notes and dictation, puts credentials in the vault and answers “why is it like this?” with the source — also through the agent interface.

Information and communication: IT, software, engineering — Explicio captures the knowledge that lives in people and conversations here, asks when something is missing, and makes it searchable. The page shows three typical knowledge islands, a self-check and the formats of this industry; it describes platform capabilities, not customer cases.

THREE KNOWLEDGE ISLANDS

Three knowledge islands we see in this sector.

No figure, no promise — three situations that keep coming up in conversations with businesses in this sector.

SYSTEMSRepositories and ritualsHow deployment works, which cron job runs and why, which system needs which other. A screen recording with explanation takes ten minutes and is searchable by timestamp.
CREDENTIALSKeys and workarounds with individualsAPI keys in notes, passwords in heads, the workaround only one person knows. Explicio detects secrets before every model call and puts them in the vault — the assistant never states the value, two people grant access.
DECISIONSThe “why” behind the architectureWhy this database, why not the library everyone uses? Decisions without reasons get re-argued at every change of staff. A note on the decision, linked to the system, ends that.

Self-check — loads when it comes into view.

SUITABLE FORMATS

Knowledge arrives the way it arises in this sector.

KNOWLEDGE IN
ScreencastPlain textDictation / voice memoMailbox (.eml/.mbox)PDF manual (400 p.)Bulk import (ZIP, folder)
Through the channel your team already uses — around 20 channels, one assistant. The answer comes back with its source.
CASE STUDIES IN THIS INDUSTRY

Case studies by area

TECHNICAL DIAGNOSIS · DEMO WITHOUT A CALL

Contribute knowledge first. Then decide.

After a short conversation we set up your trial space. Then contribute a voice message or a file from your business — and see where the first knowledge island lies. The 30 days only start after that.

Duration
30 days from the first knowledge
Cost
€0
Licence
none — you pay for knowledge, not for seats
Data location
EU cloud on hardware operated by Explicio in Germany; Explicio Box in your own building on request
Service statusTo the live status page →