WZ O

Knowledge management in public administration

The case is on file. How it is really processed, the case officer knows.

Authorities, municipalities, defence

The standing instruction describes the procedure; experience knows the exceptions. When a large part of the workforce retires, that knowledge leaves too. Explicio records practised procedures, answers questions with the source — and runs where the data has to stay: in-house on the Explicio Box.

Public administration: Authorities, municipalities, defence — Explicio captures the knowledge that lives in people and conversations here, asks when something is missing, and makes it searchable. The page shows three typical knowledge islands, a self-check and the formats of this industry; it describes platform capabilities, not customer cases.

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THREE KNOWLEDGE ISLANDS

Three knowledge islands we see in this sector.

No figure, no promise — three situations that keep coming up in conversations with businesses in this sector.

PROCEDURESPractised alongside the instructionWhich document is really required in practice, when a case goes to which unit: that is between the lines of the instruction. A note from the case officer makes the procedure readable for the successor.
EXCEPTIONSSpecial cases and their reasoningWhy this case was decided differently back then, only those present know. Explicio links the reasoning to the procedure — the next special case is not argued from scratch again.
COVERLong absence, waiting casesParental leave, illness, secondment: cases wait because nobody knows the state. With Explicio the cover finds it — and the citizen gets an answer.

Self-check — loads when it comes into view.

SUITABLE FORMATS

Knowledge arrives the way it arises in this sector.

KNOWLEDGE IN
Plain textDictation / voice memoPDF manual (400 p.)Mailbox (.eml/.mbox)Voice messageBulk import (ZIP, folder)
Through the channel your team already uses — around 20 channels, one assistant. The answer comes back with its source.
CASE STUDIES IN THIS INDUSTRY

Case studies by area

Step 1 · Your industry by sector
WZ CManufacturingWZ FConstructionWZ DEnergy supplyWZ HTransport & logisticsWZ JInformation & communicationWZ MProfessional/technical servicesWZ OPublic administrationWZ QHealth & social careWZ GTrade & vehicle repairWZ KFinance & insurance
Step 2 · Your business area
WZ O · PUBLIC ADMINISTRATIONPILLAR #3 · IT, ENGINEERING & PROJECTSWhere does the technical knowledge go when the case worker goes on holiday?Centralise distributed IT knowledge stored in email inboxes. Automatically extract and link project and system documentation from .eml files.Open case study & solution path →
TECHNICAL DIAGNOSIS · DEMO WITHOUT A CALL

Contribute knowledge first. Then decide.

After a short conversation we set up your trial space. Then contribute a voice message or a file from your business — and see where the first knowledge island lies. The 30 days only start after that.

Request a quoteWhat would it cost us?Guide: capture knowledge before retirement →
Duration
30 days from the first knowledge
Cost
€0
Licence
none — you pay for knowledge, not for seats
Data location
EU cloud on hardware operated by Explicio in Germany; Explicio Box in your own building on request
Service statusTo the live status page →